Questions About Your Rights & Responsibilities
When you request account closure, we pause new deposits and process any pending withdrawals. Your remaining balance is transferred to your verified withdrawal method (DANA, OVO, GoPay or QRIS). After closure, your account cannot be reopened for 30 days; after that, we can create a new account if you meet eligibility criteria.
Once verified, most withdrawals via DANA, OVO, GoPay and QRIS clear within 2–10 minutes to your connected account. Bank transfers may take 1–3 business days depending on your bank. We send a confirmation email each step, so you can track the payout to your wallet.
Yes. If a withdrawal didn't arrive, a deposit was duplicated, or you believe an error occurred, contact support with your transaction ID and account reference. We investigate within 7 days and either reverse the transaction, correct your balance, or explain the finding to you.
You must be of legal age where local law permits gaming access to hold an account. During signup and before your first withdrawal, you provide identity verification—name, date of birth and address. This protects you and us from fraudulent accounts and meets local regulatory requirements.
After closure, we retain transaction records as required by local law, typically 5–7 years for tax and anti-fraud purposes. Your personal email and phone are removed unless we must keep them for legal compliance. You can request complete deletion; we confirm the action within 14 days.
Change your password immediately and contact support. We review login history and flag suspicious access. If an unauthorized person deposited or withdrew funds, we investigate and reverse fraudulent transactions. Enable two-factor authentication in your account settings for added security.
Our Terms & Conditions apply to all Indonesia regions where local law permits your access to our platform. Access depends on local law; regional regulations may limit certain games, payment methods or features. Contact support if you're unsure whether a specific service is available to you.
